Features

Cxoice Insight Platform allows you to create and edit surveys directly online. No software needed, no sign up required. For speed, start with our Questionnaire Wizard and build surveys with all the traditional question types, plus routing and calculations and text-substitution. All online, without needing to sign up.

Cxoice brings smarter questions that allow respondents to make choices about what they answer and how they answer. Hot-cold questions that allow unforced ratings not just of text, but images and audio-visual content. Menu-driven questions that allow respondents to answer what they like, not what the researcher says. Advanced trade-off questions like conjoint and brand-price-trade-off or MaxDiff.

Surveys on Cxoice are linked to project areas. This allows for documents and project notes to be included with surveys, and for direct monitoring of data and results. And with permission-based access control, you can work collaboratively building your research, and sharing the results.

Cxoice surveys can be shared via live-data presentations where results can be examined and drilled-down directly to allow for exploring data in more detail. The charts can also be filtered for automated report generation for different audiences, and exported to Powerpoint or pdf's for static archives.

Reports can also be blended into staff's learning materials with checks, tests and comments for training and awareness building. Making the report active, and not just something else to browse.

Traditionally, technology for telephone interviewing (CATI) has been limited to larger businesses able to afford centralised outbound call-center systems and software. In contrast, Cxoice CCaaS is a web-based solution, allowing an team - small or large - working from home (WFH), or in the office, have a full range of tools for telephone interviewing whether for quantitative research, outbound call management or qualitative recruitment.

Cxoice provides sample and contact management, interviewer log-ins, appointment setting with simple monitoring, and control and quota settings, and KPIs all from a web-based platform that can be used remotely or from home. Contact us to see our agency demostration at demo.cxoiceresearch.com.

Cxoice Surveys are not just for web-surveys and telephone surveys and contacts. Cxoice surveys can be created and used without needing a connection to a server back-end. Our standalone HTML questionnaires have all the standard features, like pagination, routing, text-piping and calculations but just work within a browser with no network connection needed, collecting data from one or several surveys and then allowing the data to be saved or uploaded later.

Cxoice can be used at a number of different levels. For everyday use, the Survey Editor is a fast and easy way to create Cxoice-based Surveys. However, advanced features like Conjoint Analysis or MaxDiff, heatmaps and image and video-based questions are only available online, to signed up customers. For customers who need to go beyond the everyday, all Cxoice surveys can be fully scripted and customised, with unique question types, complex layouts such as e-commerce mock-ups, or features like injection into running websites.

Companies running large numbers of surveys can find it difficult to combine or blend survey data from one survey to the next, or to combine survey data with other data sources for deeper analysis. Cxoice uses a 'datastream' approach which means that data can be easily pooled across surveys, making it easier to aggregate data for a bigger picture.

Cxoice can be incorporated into a complete customer experience platform, including customer communities, and customer knowledge management. Cxoice is based on a membership management platforms and can be integrated with existing CRM, or used directly as a CRM platform.